FAQ
1. What products do you offer?
We specialize in custom party favors, t-shirts, hoodies, mugs, tumblers, ceramic coasters, and more. If you have a specific item in mind, let us know!
2. How do I place an order?
Simply choose your product, upload your design, and place your order through our website. If you need assistance, our customer service team is here to help.
3. What file formats do you accept for custom designs?
We accept JPEG, PNG, and PDF files. Make sure your design is high-resolution for the best print quality.
4. Can I see a proof of my design before it’s printed?
Yes, we provide digital proofs upon request to ensure your design looks perfect before we proceed with printing.
5. What is your turnaround time?
Typically, orders are processed and shipped within 7-10 business days. Rush orders are available for an additional fee and are typically processed and shipped within 2-4 business days.
6. Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Contact us for a custom quote based on your specific needs.
7. What is your return policy?
Custom orders are non-refundable. If there is a mistake on our part, we are happy to replace the item at no additional charge.
8. How can I contact customer service?
You can reach our customer service team via email at Kustomwordplay@gmail.com.
9. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary depending on the destination.
10. What payment methods do you accept?
We accept all major credit cards, PayPal, and CashApp for your convenience.